When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at email@example.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
You can check the status of your order anytime by logging into Your Account.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
You have 90 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.
We do not offer expedited shipping options at this time. We have two warehouses in Oregon and Tennessee to ship your order at no extra charge - the majority of orders arrive within 2-3 business days.